Cancellation Policy

Website URL: globalflowitsolutions.online

This policy outlines the procedures and conditions for the cancellation of the merchant agreement and payment gateway services provided by Global Flow IT Solutions (“we,” “us,” or “our”) to our client businesses (“Merchant,” or “you”).

1. Cancellation of Merchant Services (Termination of Agreement)

The Service Agreement between the Merchant and Global Flow IT Solutions may be cancelled (terminated) by either party under the following conditions:

1.1. Cancellation by the Merchant (You)

A Merchant may choose to cancel and terminate the Service Agreement subject to the following:

Notice Period: The Merchant must provide written notice of cancellation via official company letterhead (or designated email) at least thirty (30) calendar days in advance of the desired termination date.
Settlement and Fees: All outstanding fees, charges, and liabilities incurred up to the date of termination must be fully paid. We will withhold a final settlement until all chargeback and fraud liability windows are closed, or until outstanding fees are cleared.
Early Termination Fee (If Applicable): If your Merchant Agreement includes a fixed contract term (e.g., 12, 24, or 36 months), and you terminate the agreement before the expiry of that term, an Early Termination Fee, as specified in your contract, will be due immediately upon cancellation.
Return of Equipment: If any payment terminals, POS devices, or other hardware were leased or provided to you, they must be returned in good working condition within seven (7) days of the termination date.

1.2. Suspension and Termination by Global Flow IT Solutions

We reserve the right to immediately suspend or terminate your Service and cancel the agreement without prior notice if the Merchant is found to be in breach of the Terms and Conditions or the Acceptable Use Policy. Reasons for immediate termination include, but are not limited to:

Excessive Fraud/Chargebacks: Maintaining chargeback or fraud rates above the thresholds established by card networks (Visa/Mastercard) or the State Bank of Pakistan.
Violation of Law: Engaging in any illegal activities or using the Service for the sale of prohibited goods/services.
Breach of Terms: Any material breach of the Merchant Agreement or Terms and Conditions, including failure to comply with security requirements (e.g., PCI DSS).
Regulatory/Partner Request: Direction from our acquiring bank, a card network, or a regulatory body (e.g., SBP) to terminate the Service.

2. Cancellation and Refund of Customer Transactions (Customer-Initiated)

Global Flow IT Solutions acts solely as the payment processor. We facilitate the secure transfer of funds between the Customer and the Merchant.

Therefore:

The Merchant’s Policy Governs: All customer requests for the cancellation of an order or a service and the subsequent refund of the transaction amount are governed by the specific Cancellation and Refund Policy of the Merchant from whom the purchase was made.
Customer Contact: The Customer must contact the Merchant directly to request the cancellation or refund of a purchase.
Refund Processing: Once the Merchant approves a cancellation/refund, they will initiate the refund through the Global Flow IT Solutions platform.
Timeline: Global Flow IT Solutions will process the refund instruction to the Card Networks/Issuing Bank. The actual time it takes for the funds to reflect back in the customer’s account is typically [Insert Standard Timeline, e.g., 5 to 15 business days], depending on the customer’s bank.

3. Cancellations Due to System Errors

In the event that a payment is debited multiple times from a customer’s account due to a technical error on the Global Flow IT Solutions platform:

Action: The duplicate transaction will be identified and automatically reversed or refunded.
Procedure: If a customer notices a double charge, they should contact the Merchant, who will then coordinate with us. Alternatively, the customer may contact Global Flow IT Solutions directly, providing the transaction reference details.
Refund Amount: The full excess amount will be refunded. We are not responsible for any additional bank charges or fees incurred by the customer’s bank due to the duplicate debit.

4. Post-Cancellation Procedures

Upon the effective date of the cancellation of your Service Agreement:

Data Retention: We will retain transaction data and merchant records in accordance with our Privacy Policy and all relevant regulatory requirements in Pakistan.

Cessation of Use: You must immediately cease using all elements of the Global Flow IT Solutions Service, remove our payment gateway integration from your website/system, and stop accepting payments through our platform.

Final Settlement: We will reconcile all pending settlements, chargebacks, and outstanding fees. Any remaining positive balance will be remitted to your nominated account within the agreed-upon timeframe.